TERMS AND CONDITIONS

Please read through our terms and conditions before you reserve your transportation. If you have any questions about these terms, please feel free to call us at (216) 861-7433.


OUR TERMS

A chauffeur gratuity is at the discretion of the passenger unless otherwise arranged.

Tolls, parking, and all out-of-pocket service charges and expenses will be added to your bill.

Company Car tracks the landing arrival time of all incoming customer flights. We grant a 30-minute grace period after the touchdown of domestic flights and a 45-minute grace period for international flights. After the grace period expires, waiting time will be charged from the touchdown at $13.75 per 15-minute increment. Reservations will be released and charged including waiting time 45 minutes after touchdown for domestic and 60 minutes after touchdown for international arrivals. Special arrival arrangements can be made in advance.

Chauffeur's name and telephone number will be texted to passengers upon their arrival at a Cleveland area airport. For curbside airport pickups, call the Chauffeur directly with the door number and airport level at which you would like to be picked up.

Full fare including 20% gratuity will be charged to the customer’s account for cancellation within two hours of the reservation time.

No-show reservations will be charged the full fare including waiting time and 20% gratuity.

Meet and Greet Service at the gate or baggage claim is available for an additional $20.00.

Company Car ground coordinator service is available at a rate of $50.00 per hour with a two-hour minimum.

Stops en-route are charged at $13.75 each. Stops out of route will be billed based on time

Dedicated sedan tour rates are charged at $57.50 per hour with a two-hour minimum.

All Company Car vehicles are non-smoking.

Company Car rates are subject to change without notice.